Privacy Policy

Last updated: 1 June 2025. This Privacy Policy sets out how CoinHarbourX (“we”, “our”, “us”) processes personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. Our registered address is 12 Analytics Square, London, WC2N 5DU, United Kingdom.

1. Data Controller

CoinHarbourX is the data controller for personal information collected via this website. For any data protection enquiries please contact us at [email protected] or call +44 7382 419 653.

2. Information We Collect

We collect personal data in the following circumstances: when you complete a contact enquiry form (name, email address, and any information you choose to include in your message); when you interact with our website, through automatic collection of technical data including your IP address, browser type and version, operating system, and referral URLs; and through cookies and similar tracking technologies as described in our Cookie Policy.

3. Legal Basis for Processing

We rely on the following lawful bases to process personal data: your consent, where explicitly given; our legitimate interests in communicating with prospective clients and improving our website; and compliance with applicable legal obligations. Where we rely on legitimate interests, we have assessed that these do not override your rights and freedoms as a data subject.

4. Purposes of Processing

Personal data submitted via contact forms is used exclusively to respond to your enquiry and, where appropriate, to continue a professional relationship with your organisation. Technical and analytics data is used in aggregate and anonymised form to understand website performance and improve the user experience. We do not use your data for automated decision-making or profiling in ways that produce legal or similarly significant effects.

5. Retention Periods

Enquiry data is retained for up to 24 months from the date of submission, after which it is securely and permanently deleted. Where a commercial relationship develops from your initial enquiry, we retain relevant data for the duration of that relationship plus a further seven years for legal and financial record-keeping purposes. Anonymised analytics data has no fixed retention limit as it cannot be used to identify individuals.

6. Sharing and Disclosure

We do not sell personal data to third parties under any circumstances. We may share data with carefully selected service providers acting as data processors on our behalf, including cloud hosting providers and analytics platforms, all of whom are contractually bound to process data only as instructed and in accordance with UK GDPR. We will disclose personal data to law enforcement or regulatory bodies when legally required to do so.

7. Your Data Subject Rights

You have the following rights under UK GDPR: the right to access personal data we hold about you; the right to rectify inaccurate data; the right to erasure in certain circumstances; the right to restrict processing; the right to data portability; the right to object to processing; and the right not to be subject to solely automated decision-making. Submit requests to [email protected]. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

8. Cookies

This website uses cookies. Please read our Cookie Policy for detailed information about the specific cookies in use, their purposes, durations, and how to manage your preferences or withdraw consent.